Privacy Policy
Last Updated: January 2026
1. Introduction
Welcome to PantryToGo. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the PantryToGo mobile applications (Merchant and Customer apps) and related services.
By using PantryToGo, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, including:
Account Information
- Name
- Email address
- Phone number
Role-Specific Information
- Merchant business details
- Customer order history and preferences
Device & Technical Information
- Device ID
- Operating system
- App usage and crash logs (for performance and stability)
3. Third-Party Services
We use trusted third-party providers to operate and improve our services:
Google Firebase
Used for authentication, database storage, analytics, and crash reporting.
Twilio
Used to send transactional SMS messages, including account registration, authentication, and one-time passcodes (OTP).
These providers process data in accordance with their own privacy policies.
4. How We Use Your Information
We use your data to:
- Create and manage user accounts
- Authenticate users securely
- Process and manage orders between Merchants and Customers
- Send important service-related notifications
- Improve app performance and reliability
We do not sell or rent your personal data.
5. SMS Communications & Consent
If you provide your phone number, PantryToGo may send you SMS text messages strictly for transactional and security-related purposes, including:
- Account registration
- Login verification
- One-time passcodes (OTP)
We do not send marketing or promotional SMS messages.
SMS messages are sent only after you explicitly consent within the app by selecting a consent checkbox before entering your phone number.
- Message frequency varies
- Message and data rates may apply
- You may opt out at any time by replying STOP
- For assistance, reply HELP
6. Account Deletion
You may request deletion of your account and associated personal data directly from the App Settings menu.
Once requested, your data will be permanently deleted from our active systems within 30 days, except where retention is required by law.
7. Data Security
We implement industry-standard security measures, including encryption in transit and at rest, secure authentication, and access controls to protect your data.
No system is 100% secure, but we work hard to protect yours.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at: