Help & How to Use

Your guide to getting the most out of PantryToGo

1. Getting Started

PantryToGo connects local businesses with customers in their community. This guide will walk you through setting up your merchant account and managing your products.

Download the App

Download PantryToGo from the App Store. The app is available for iOS devices.

Allow Notifications

When you first open the app, you'll be asked to allow notifications. Tap Allow to receive order updates and important alerts.

Notification permission screen

2. Registering Your Business

Follow these steps to register your business on PantryToGo.

1Start Registration

On the Welcome screen, tap the + icon in the top right corner to register a new business.

Welcome screen with add business button highlighted

2Enter Business Details

Fill in your merchant information:

  • Merchant Name: Your business name
  • Phone: Business contact number
  • Email: Business email address
  • Address: Your store location
  • Business Type: Select your merchant type (e.g., Retail)

Tap Next: Register Admin User when done.

Empty merchant registration form Filled merchant registration form

3Register Admin User

Create an admin account for your business:

  • Enter your first and last name
  • Provide your phone number and email
  • Create a secure password and confirm it

Tap Complete Registration to finish.

Tip: The owner should be the first admin user. You can add more employees later.

Admin user registration form

3. Signing In

After registration, sign in to access your merchant dashboard:

  • Select Admin Sign In on the Welcome screen
  • Enter your email or phone number
  • Enter your password
  • Select your business from the dropdown
  • Tap Sign In
Sign in screen

4. Managing Products

Add and manage your product catalog to showcase what you sell.

1Access Products

After signing in, you'll see the Products screen. Tap the + button in the top right to add your first product.

Empty products screen

2Add Product Details

Fill in the product information:

  • Product Name: Name of your product
  • Price: Set your selling price
  • SKU: Optional product code
  • Category: Select or create a category
  • Unit of Measure: How the product is sold (Each, Lb, etc.)

3Add Product Photo

Tap on Photo Library to choose how to add an image:

  • Photo Library: Select from your existing photos
  • Camera: Take a new photo

Toggle Available In Stock to indicate product availability.

Add product photo selection Completed product form

4Save & View Products

Tap the checkmark (✓) in the top right corner to save your product.

Your products will appear in a list. You can:

  • Search products by name or SKU
  • Tap a product to edit its details
  • Filter products using the menu icon
Products list with added product

5. Managing Your Profile

View and update your business information from the Profile tab.

Business Details

Your profile displays:

  • Business name
  • Store address
  • Primary contact email and phone

Tap the checkmark (✓) to save any changes.

Merchant profile screen

6. Managing Employees

Add team members to help manage your store.

View Employees

The Employee tab shows all staff members with their:

  • Name and email
  • Role (Admin or None)
  • Status (Active or Inactive)

Tap the + button to add a new employee.

Employees list

Edit Employee

Tap on any employee to edit their details:

  • Employee Information: Name, email, and phone
  • Role: Set their permission level (Admin grants full access)
  • Enabled: Toggle to activate or deactivate the account
  • Generate Activation Code: Create a code for the employee to activate their account

Tap the checkmark (✓) to save changes.

Employee Activation

New employees can join using Activate Employee on the Welcome screen with the activation code you generate.

Edit employee screen

7. Settings

Configure your store's business settings.

Gratuity

  • Enable Tips: Allow customers to add tips to orders
  • Presets: Set default tip percentage options (e.g., 10%, 15%, 20%)

Fees & Taxes

  • Tax: Set your tax rate as a percentage or fixed amount
  • Additional Fees: Add custom fees (service fee, packaging, etc.)
  • Tap Add Fee to create new fee types
  • Use the trash icon to remove fees

Fulfillment Options

Choose how customers can receive their orders:

  • Delivery Only: Only offer delivery
  • In-Store Pickup: Only offer pickup
  • Both: Offer delivery and pickup
  • Delivery Fee: Set your delivery charge
Settings screen

8. Navigation

Use the bottom navigation bar to access different sections:

9. Best Practices

10. Troubleshooting

Can't sign in?

Photos not uploading?

App not loading properly?

11. Contact Support

Still need help? We're here for you.

Email us at: [email protected]

We typically respond within 24-48 hours.

Download on the App Store